Customer Support
Need help with an order, a product, or just have a question? You're in the right place.
How to reach us
📧 Email — [email protected]
Our main support channel. We reply to every message within 48 hours, often sooner.
🛒 Bought on Amazon?
Please reach out through Amazon Buyer-Seller Messaging directly from your order page. Amazon orders are handled on a priority queue — we reply within 24 hours.
Why: it lets us pull up your order instantly and keeps everything on record with Amazon's A-to-z guarantee.
To help us help you faster, please include:
If something's wrong with your product
We manufacture and ship hundreds of units every day, and every piece goes through QC before it leaves our facility. On rare occasions something still slips through — and when it does, fixing it is on us. Replacement or refund, your call. See our [Returns & Refunds policy].
Thanks for giving us the chance to make it right.
— The GUNNIX Team
